SYNOPSIS   

Continuous Quality Improvement (CQI) is a key component of Outcome-Based Education (OBE) and an essential requirement for programme accreditation under the Engineering Accreditation Council (EAC) and Engineering Technology Accreditation Council (ETAC). While institutions regularly collect feedback from students, graduates, employers, industry advisors, and other stakeholders, many struggle to effectively utilise the data to drive meaningful programme enhancements and demonstrate measurable improvements.

This practical and interactive workshop focuses on optimising CQI practices through systematic stakeholder feedback management. Participants will learn how to transform feedback data into actionable insights, design effective feedback mechanisms that encourage stakeholder participation, and develop evidence-based CQI reports that satisfy accreditation requirements.

Through case studies, discussions, templates, and hands-on exercises, participants will gain practical tools and techniques to establish a robust CQI process that not only fulfils accreditation expectations but also contributes to the continuous enhancement of programme quality and graduate outcomes.


BIODATA OF SPEAKER

Ir. Prof. Dr. Siti Hawa Hamzah

Ir. Prof. Dr. Siti Hawa Hamzah is a distinguished engineering educator, accreditation expert, and professional engineer with extensive experience in Outcome-Based Education (OBE), Continuous Quality Improvement (CQI), and engineering programme accreditation. She currently serves as the Associate Director of the Engineering Technology Accreditation Council (ETAC), Board of Engineers Malaysia (BEM), and Honorary Professor of Engineering Professional Practice at the University of Cyberjaya.

A Professional Engineer with Practising Certificate (PEPC), Fellow of The Institution of Engineers Malaysia (FIEM), Honorary Fellow of the ASEAN Federation of Engineering Organisations (AFEO), and Honorary Distinguished Fellow of the Society of Engineering Education Malaysia (SEEM), she has played a significant role in advancing engineering education quality both nationally and internationally.

With more than 33 years of academic experience and over two decades of engineering programme management, Prof. Siti Hawa has been involved in the accreditation of more than 190 engineering and engineering technology programmes. She has served as a BEM-EAC/ETAC Lead Trainer and Evaluator since 2005 and previously held leadership positions including Director of the Engineering Accreditation Department (EAD), BEM, and Associate Director of the Engineering Accreditation Council (EAC).

Her international contributions include serving as reviewer, mentor, and accreditation consultant for the International Engineering Alliance (IEA), Engineering Council UK (ECUK), Hong Kong Institution of Engineers (HKIE), Indonesian Accreditation Board for Engineering Education (IABEE), Bangladesh Accreditation Board for Engineering and Technical Education (BAETE), Qatar University, and the Ministry of Higher Education Afghanistan.

A retired Professor of Civil and Structural Engineering from Universiti Teknologi MARA (UiTM), she has authored 15 books, published over 175 technical papers, completed 21 research projects, and received numerous prestigious recognitions, including the IEM Women Engineer Award and the Engineer's Wall of Fame Award 2025. Her wealth of experience in accreditation, quality assurance, OBE implementation, and stakeholder engagement makes her one of Malaysia's foremost experts in engineering education and CQI practices.