Past Event

Pre AGM Talk on Safety & Quality for Airline Business
Venue: Wisma IEM
Date & Time: 09 Nov 2024 (9:00 AM - 11:00 AM) Closed
CPD: 2
Closing Date Before: 06-Nov-2024 (Subject to change based on availability of seat)
Organised By Technical Division - Mechanical Engineering (METD)

SYNOPSIS

This talk will explore the essential connection between safety protocols and service quality in the airline industry. It will cover key regulatory frameworks, such as those from ICAO, and the role of quality management systems like ISO 9001 in ensuring operational efficiency and customer satisfaction. The discussion will highlight how a strong safety culture not only ensures the safety of passengers and crew but also enhances customer trust and loyalty, giving airlines a competitive advantage. Case studies of successful airlines will be used to illustrate best practices in achieving high safety and quality standards, leading to operational excellence.


BIODATA OF SPEAKER

Dato’ Sri Azharuddin Abdul Rahman began his career in aviation as a Trainee Aircraft Maintenance Engineer with Malaysia Airlines in 1976, obtaining his Aircraft Maintenance Engineering License in 1981. He later earned a Master’s degree in Air Transport Management from Cranfield University, UK, in 1992. In 1985, he joined the Department of Civil Aviation (DCA) and rose to the position of Director General in 2007. During his tenure, he played a key role in transforming DCA into the Civil Aviation Authority of Malaysia (CAAM) in 2018. Internationally recognized for his leadership during the MH370 and MH17 incidents in 2014, he authored two books documenting these events. In 2016, he was elected President of the Assembly at the 39th International Civil Aviation Organization (ICAO) Assembly, a prestigious global aviation forum. He later served as Chairman of CAAM until his retirement in 2018.


Additional Information
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Pre AGM Talk on Safety & Quality for Airline Business
Flyer

30-Oct-2024
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Member Type Normal Rate
(RM)
Online Rate
(RM)
DISTINGUISHED HONORARY FELLOW 18.52 13.89
HONORARY FELLOW 18.52 13.89
FELLOW 18.52 13.89
DISTINGUISHED MEMBER 18.52 13.89
SENIOR MEMBER 18.52 13.89
MEMBER 18.52 13.89
HONORARY MEMBER 18.52 13.89
SENIOR GRADUATE 18.52 13.89
GRADUATE 18.52 13.89
INCORPORATED MEMBER 18.52 13.89
AFFILIATE 18.52 13.89
ASSOCIATE MEMBER 18.52 13.89
ENGINEERING TECHNOLOGIST GRADUATE 18.52 13.89
ENGINEERING TECHNICIAN GRADUATE 18.52 13.89
ENGINEERING TECHNOLOGIST MEMBER 18.52 13.89
ENGINEERING TECHNICIAN MEMBER 18.52 13.89
Non IEM Member 46.29 46.29

For IEM members, please CLICK HERE to login for member rate
Rate stated does not include 8% SST
Non IEM Member will be charged an additional RM 20.00 Admin Fees inclusive 8% SST.




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