COURSE INTRODUCTION

There is no Success without a Successor

For sustainable business success, leaders must groom future leaders to remain relevant in the changing demands of the market. One of the most critical components of business success is customer satisfaction. The  desire to experience exceptional value will draw the customer back again. So when they find value in what you offer, their repeat visits will drive the future of your company. While great products can drive your business, only motivated and loyal employees with a sense of ownership can provide exceptional value. Loyal employees contribute extensively to the productivity of your business. They are able to create the value required to keep customers coming.

While a large portion of your company success originates from the products or services you offer, employees are the ones who design, produce the products and deliver services on your behalf. This means they carry your success on their shoulders. Hence, nurturing loyal and capable employees is an effective strategy to ensure that your organization can have an effective Leadership Succession Plan.

Loyalty is more than staying in the company for a long time, it includes an attitude of:
•    Being mindful in serving the present and future purpose of the company
•    Promoting and being an advocate for your company
•    and representing the company positively
•    Implementing Continuous Improvements
•    Team work
•    Doing your best through Good and Bad times
•    Acting with honesty and integrity
•    Willingness to step up to roles of higher responsibility and accountability.

This 2 day course filled with exercises and activities introduces participants on how to enhance employee loyalty for business success.


Speaker’s Biodata

Wesley Khaw Tien Swee is a Mechanical Engineering (Hons) degree graduate from the University of Surrey (UK) in 1978. He started his career in 1979 at Singapore Airlines but soon after, he joined Hitachi Consumer Products (M) Sdn. Bhd. as a Production Engineer and served there for about 30 years. For all his immense contribution to his company, he was appointed to the position of Executive Director in 2001 and a member of its Associated Company’s Group Board of Directors, a first for a Malaysian employee.

At Hitachi, he headed a Sales and Marketing team to successfully build up its electronic key component sales into a RM 400m /year business, exporting its products to more than 50 countries to become a top 5 supplier in the world.

Due to his senior position in the company, Wesley wears many hats, viewing issues from a widened company perspective, from Procurement to Sales, from Production to Financial systems, and particularly from an HR perspective where he played a leading role in Industrial Relations in a unionized environment. He has also deep experiences in the implementation of drastic management restructuring exercises. For this reason, from his early days in the company, he had already been operating from a top management platform. In the course of his duties, Wesley was very much engaged with influential business leaders from around the world, and this has given him a rare insight to the workings of the minds, mentality and approach to business of these multi-national leaders. Because of his keen observation, and sometimes-humorous approach, he is able to effectively share his vast knowledge of human behavior and how people are motivated to perform better.