SYNOPSIS ABOUT TM RESEARCH & DEVELOPMENT SDN BHD

TM R&D is a Malaysian government approved R&D company and the innovation hub for Telekom Malaysia (TM) group. Research & Development as a function has always had a strategic role in TM. TM R&D started as a division in the early 80's; and later incorporated as a company in 2001. TM R&D support TM's vision to make life and business easier for a better Malaysia. Today, TM R&D are positioned as the key enabler to drive TM's digital aspiration as it moves beyond connectivity into new value-added digital and smart services, covering customer experience, process optimisation and new business opportunities.

One of the first few things TM R&D embarked on was to develop TM's very own all digital workforce management system (SWIFT) for TM R&D field operations in 2013. TM R&D developed own slotting algorithm to send work orders to our field force on the fly. Today this platform allows all interactions with the field operation teams for real-time nationwide tracking and monitoring of order fulfilment, restoration, up to CPE inventory.

Understanding that WiFi channel congestion is a key pain point for our customers, TM R&D developed a WiFi Optimiser mobile app just for TM R&D UniFi customers. This tool allows customers to be in control of the quality of their WiFi signal by allowing them to measure signal quality; and change their WiFi channel without having to log into their router. In the past, this could only be done by TM R&D field force on site. This tool is available on Google Play Store and soon on Apple App Store just for TM R&D UniFi customers. In collaboration with TM R&D trusted partners in TM, this app won the Best Customer Care: Business Category at the ACA Awards held in June 2017 in Singapore.

TM R&D are making inroads in the IoT space with the establishment of an Integrated Smart Services Exchange Framework (iSSEF) adopted at Menara TMOne in Damansara to enable smarter business experience with smart security and smart parking currently in Beta at TMOne. On the connectivity front, TM R&D developed a universal copper analysis tool (U-CAST) to detect the root cause of a faulty copper cable and to estimate line speed without requiring power at the customer end; something TM R&D could not do before.

TM R&D has made significant contributions to the world standardisation bodies. TM R&D copper research findings have been adopted by the Broadband Forum under working group 285 Physical Layer Transmission this year while our proposal for Multiservice G.RoF System for Indoor DAS Applications have been accepted into the ITU-T SG15: Networks, Technologies and Infrastructures for Transport, Access and Home in 2016.


NOTE:
• The visit is strictly limited to 30 participants registered on a first-come, first-served basis.